Licensing FAQ

Will I be charged when my 14-day free trial is up?

No. We don’t ask for a credit card to try Hackolade, so we can’t charge you until you decide you want to become a customer. 100% your call, no surprises.

 

What are the best ways to purchase Hackolade Studio?

For small orders, the easiest way to procure a license key is via our online self-service e-commerce platform, accessible from our pricing page.  Payment is made either via credit card or PayPal.  All self-service subscriptions renew automatically until they are canceled by the customer.

 

For larger orders, you may purchase direct from us through a process of Quote > Purchase Order > Invoice > Payment.  You may also purchase via one our authorized resellers.  Direct subscriptions via purchase order, and via resellers do not renew automatically.

 

Which plan is right for me?

We understand that each organization is unique, requiring specific licensing features to support its workflows and projects. The feature comparison matrix lists the differences between the Community, Personal, Professional, and Workgroup editions.  We also have a 14-day Free trial, where you can check out all our Professional and Workgroup features and make an informed decision, without putting a credit card on record. 

 

What if I change my mind?

Subscriptions taken self-service with our e-Commerce platform reseller FastSpring are automatically renewed until canceled.  To cancel your subscription at the next renewal date.  

 

If you’ve paid for a yearly subscription in the last 30-days, and need to cancel your account, you are entitled to a full refund. Simply release your license key and reach out to us at support@hackolade.com

 

License metric "per seat": what does it mean?

License means the right to use the Product as defined by Authorized Use.  License metric is "per seat", meaning that the number of Authorized Users specified on the Invoice may use the software.  A license must be obtained for each device on or from which the Product is used or accessed.

 

If I have a desktop at home and a laptop at work, does it mean that I can use the same license key?  No, our license metric is not based on named users.  A license must be obtained for each device on or from which the Product is used or accessed.

 

My company wants to install Hackolade on a server accessed via Remote desktop: is it possible?  Yes, Remote Desktop is possible.  However, a license seat is required for each combination of host, user login, and remote client accessing the application.

 

Who is FastSpring?

When you place an online order for any of our products, the transaction is handled by our e-commerce reseller FastSpring, a United States-based seller of digital goods specialized in safe and secure internet sales, compliant with PCI and that employs Verisign SSL Certificates. 

 

FastSpring is the merchant of record for all our online transactions.   Charges on your credit card will appear as "FS *hackolade.com"

 

FastSpring collects applicable VAT (value-added tax) or GST (goods and services tax) on all purchases. FastSpring is the merchant of record for Hackolade's online transactions, and FastSpring follows laws and regulations to collect applicable taxes from buyers and then report and pay that tax to the respective government. 

 

Most sales in the EU and some specific other geographic locations require FastSpring to collect and remit VAT or GST to the appropriate authorities. Tax rates differ by country, and customers in some locations can enter their VAT IDs as part of the checkout process if they are exempt from payment of the tax. 

 

For individual country information, please consult this page..

 

Hackolade’s access to your personal and payment information: Hackolade does not have access to your payment information or your credit card numbers. 

 

For personal information entered during checkout, FastSpring is the controller of that information. You may consult FastSpring's Privacy Policy during the checkout process, or here.

 

Are payments secure? Is FastSpring PCI compliant?

The security of our customer’s data is our top priority. 

 

All payments for Hackolade products and maintenance are processed through FastSpring, a United States-based seller of digital goods specialized in safe and secure internet sales.

 

Hackolade's store with FastSpring is PCI compliant, securely processes sensitive data, and it adheres to PCI DSS regulations. FastSpring's entire e-commerce infrastructure uses high physical, procedural, and technical security measures to preserve the integrity and security of your data, as well as adhering to the strictest data protection laws.

 

It says the subscription will automatically renew – what does this mean?

Subscriptions done via Purchase Order directly with us, or via an authorized reseller, do not auto-renew.  

 

All self-service subscriptions are automatically renewed forever, unless canceled during the subscription period.  

 

You will be charged for renewal within 24 hours prior to the end of the current subscription period.

 

You may cancel the auto-renewal at any time, however no refunds are available within the active subscription period.  You must cancel your subscription self-service for auto-renewal to be stopped.

 

You receive in your initial subscription email, as well as in the annual payment reminder email, a link for self-service maintenance of your subscription: address and billing changes, as well as subscription cancellation.  The link looks like: https://sites.fastspring.com/hackolade/order/s/HAC201027-1234-5678S (finishing with an "S")

 

A canceled subscription cannot be reactivated.

 

How can I cancel my subscription?

You received in your initial subscription email, as well as in the annual payment reminder email, a link for self-service maintenance of your subscription: address and billing changes, as well as subscription cancellation.  The link looks like: https://sites.fastspring.com/hackolade/order/s/HAC201027-1234-5678S (finishing with an "S")

 

A canceled subscription cannot be reactivated.

 

Do you offer any discounted plans?

Yes, for subscriptions, we offer 2 months free (an 18.75% discount) on annual plans as reflected on this page.  There is also the possibility of a volume discount.  Please contact us at sales@hackolade.com for more information.

 

Does Hackolade offer plans for students?

The Community edition is available free of charge.  No academic license key is provided to individual students, who should either get a 14-day free trial key, or ask their faculty to enter into an academic agreement with us.

 

 Academic institutions can apply for enrollment in Hackolade's Academic Program to use the Professional edition as part of the curriculum.  Teachers, staff, and students of approved accredited academic institutions will be allowed to use Hackolade Studio for academic purposes on their personal computers.  Contact us at info@hackolade.com.

 

What if I have more questions?

Please take a look at our Resources section of the website, with online documentation, videos, blog posts, sample models, and more.

 

If you can't find the relevant information there, don't be shy and send us an email at support@hackolade.com so we can help you out.